Strategic performance management: Driving value from strategy
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چکیده
The New Zealand Government is strongly focused on better, smarter, faster public services delivering what the customer needs. Significant change is occurring, including machinery of government changes. To support this, many departments are re-evaluating their strategies and their use of KPIs, benchmarking and the balanced scorecard. These tools, used appropriately, provide insight to track strategy and drive through the benefits of change. Without them – departments are running blind.
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